Privacy Policy

Introduction
At Heyjinie, we value your privacy and are committed to protecting your personal data. This policy outlines the types of information we collect, how we use it, with whom we share it, and the rights you have over your data.

Categories of Personal Data We Collect

Profile Data: Name, email address, contact number, and other account registration details.
Order History Data: Records of past orders, preferences, and transaction details.
Location Data: Real-time location information (if permitted by the user) to facilitate deliveries and recommend nearby vendors.
Device Information and Access Data:IP address, browser type, device ID, and activity logs to enhance user experience and security.
Payment Data:Information required for payment processing, such as card details, digital wallet data, and transaction history.
Customer Care Data:Details you provide when contacting our customer support, including queries, complaints, and resolutions.
Marketing Contact and Communication Data:Consent-based information for sending promotional emails, offers, and updates.
Voucher Information:Data related to promotional codes or gift vouchers you redeem on the platform.

Purpose of Data Collection
Heyjinie collects personal data for the following purposes:

Account Management: To create and operate user accounts securely.
Order Fulfillment: To process and deliver orders effectively.
Personalization: To provide tailored recommendations and enhance your gifting experience. Marketing and Promotions: To send promotional offers, updates, and special deals (with your consent).
Platform Improvement: To analyze usage patterns and improve platform performance.
Customer Support: To resolve issues, address complaints, and enhance service satisfaction.
Legal Compliance: To comply with legal, tax, and regulatory requirements.

Data Sharing
Your personal data may be shared with the following:

Service Providers and Data Processors:Payment processors, IT service providers, and data storage services.
Vendors (Restaurants/Shops):Information such as recipient details and order specifics to fulfill your requests.
Delivery Partners:Riders and delivery services to ensure timely delivery of your orders.
Third Parties:Consultants, legal advisors, and tax consultants for legal and business purposes.
Public Authorities:Government bodies, courts, and law enforcement agencies as required by law. Heyjinie ensures that all parties adhere to strict confidentiality and data protection agreements.

Data Storage and Deletion

Data Retention:We store your personal data only as long as it is required to fulfill the purposes for which it was collected.
Data Deletion:Once your data is no longer needed, it will be securely deleted unless retention is required for legal or regulatory purposes.

Your Rights

As a Heyjinie user, you have the following rights concerning your personal data:

Access:You can request a copy of your data that we hold.
Correction:You can update or correct your personal information.
Deletion:You can request the deletion of your personal data, subject to legal and operational limitations.
Objection to Marketing:You can opt out of receiving promotional communications at any time.
Data Portability:You can request the transfer of your data to another service provider, where technically feasible.

To exercise your rights, contact privacy@heyjinie.com.

Cookies and Tracking

Heyjinie uses cookies and similar tracking technologies to: Enhance platform functionality and navigation. Deliver personalized content and offers. Analyze user behavior to improve services. You can manage cookie preferences through your browser settings.

Payment Data Security

All payment transactions are processed securely via PayFast, a PCI DSS-compliant payment gateway. Heyjinie does not store sensitive payment information such as card details. Users are encouraged to report any unauthorized transactions immediately.